Article 1 (Purpose)

The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities of the Cyber Mall and users when using Internet-related services (hereinafter referred to as "Services") provided by the Baobab Care Co., Ltd. company (e-commerce business operator) through the Baobab Care Co., Ltd. Cyber Mall (hereinafter referred to as "Mall").
※ These Terms shall also apply to electronic commerce conducted through PC communication, mobile, etc., insofar as they do not contradict its nature.

Article 2 (Definitions)

1. "Mall" refers to the virtual place of business set up by Baobab Care Co., Ltd. to allow users to trade goods or services (hereinafter referred to as “goods, etc.”) through information and communications equipment such as computers, and also refers to the business operator operating the cyber mall.
2. "User" refers to members and non-members who access the "Mall" and receive the services provided by the "Mall" in accordance with these Terms and Conditions.
3. "Member" means a person who provides personal information to the "Mall" and registers as a member, continuously receives information from the "Mall," and can continuously use the services provided by the "Mall."
4. "Non-member" means a person who uses the services provided by the "Mall" without registering as a member.

Article 3 (Specification, Explanation, and Amendment of Terms and Conditions)

1. The "Mall" shall post the contents of these Terms and Conditions, company name, name of representative, address of business office (including the address handling consumer complaints), phone number, fax number, e-mail address, business registration number, mail-order business report number, personal information manager, etc., on the initial service screen (front page) of the cyber mall for users to easily find. However, the contents of the Terms and Conditions may be made available for viewing by linking to another screen.
2. Before the user agrees to the Terms and Conditions, the "Mall" must provide a separate linked screen or pop-up screen to ensure that the user can clearly understand important contents such as withdrawal of offer, delivery responsibility, and refund conditions, and obtain the user’s confirmation.
3. The "Mall" may amend these Terms and Conditions to the extent that it does not violate related laws such as the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Transactions, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization, the Door-to-Door Sales Act, and the Consumer Protection Act.
4. If the "Mall" amends these Terms and Conditions, it shall specify the application date and the reasons for amendment and notify users on the initial screen of the "Mall," along with the current Terms and Conditions, from 7 days before the application date until the day before the application date.
   However, if the amendment is unfavorable to the users, it shall be notified at least 30 days in advance. In such cases, the "Mall" shall clearly compare the provisions before and after amendment so that users can easily understand the changes.
5. Amended Terms and Conditions shall apply only to contracts concluded after the application date, while contracts already concluded shall remain governed by the previous Terms and Conditions. However, if a user who has already entered into a contract wishes to be subject to the amended Terms and Conditions, and sends their request to the "Mall" during the notice period and the "Mall" consents, then the amended Terms shall apply.
6. For matters not stipulated in these Terms and Conditions and the interpretation thereof, relevant laws such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Guidelines for Consumer Protection in Electronic Commerce as determined by the Fair Trade Commission, related laws, or customary practices shall apply.

Article 4 (Provision and Change of Services)

1. The "Mall" performs the following tasks:
   1. Providing information on goods or services and concluding purchase contracts
   2. Delivery of goods or services for which purchase contracts have been concluded
   3. Other tasks determined by the "Mall"
2. If goods or services are sold out or specifications change, the "Mall" may change the contents of goods or services to be provided under future contracts. In such a case, the "Mall" shall immediately notify by posting the changed goods or services and the date of provision at the place where the current goods or services are posted.
3. If the "Mall" changes the contents of services promised to users due to reasons such as sold-out goods or changes in technical specifications, it shall immediately notify users at an address that can be reached.
4. In such a case, the "Mall" shall compensate users for damages. However, this does not apply if the "Mall" proves that it has no intent or negligence.

Article 5 (Service Suspension)

1. The "Mall" may temporarily suspend the provision of services in the event of reasons such as maintenance, replacement, breakdown of computers or information and communication equipment, or interruption of communications.
2. The "Mall" shall compensate users or third parties for damages resulting from the temporary suspension of services for the reasons specified in Paragraph 1. However, this does not apply if the "Mall" proves that it has no intent or negligence.
3. If the "Mall" can no longer provide services due to reasons such as business transition, closure of business, or merger with other companies, the "Mall" shall notify users in accordance with Article 8 and compensate consumers according to the conditions initially presented by the "Mall." If no compensation standard has been announced, the "Mall" shall pay users in kind or cash equivalent to the value of mileage or e-Money held by users.

Article 6 (Membership Registration)

1. A user applies for membership by filling out member information according to the registration form prescribed by the "Mall" and expressing consent to these Terms and Conditions.
2. The "Mall" shall register users who apply for membership as provided in Paragraph 1, unless they fall under the following subparagraphs:
   1. If the applicant has previously lost membership under Article 7 (3) of these Terms and Conditions. However, exceptions may be made if more than 3 years have passed since the loss of membership and the "Mall" approves re-registration.
   2. If there is false information, omissions, or errors in the registration details.
   3. If registering as a member is deemed to significantly hinder the technical operation of the "Mall."
3. The membership contract is deemed concluded at the time the "Mall's" acceptance reaches the member.
4. If there are changes to the information provided during registration, the member must immediately notify the "Mall" of the changes by e-mail or other means.

Article 7 (Membership Withdrawal and Loss of Qualification)

1. Members may request withdrawal from the "Mall" at any time, and the "Mall" shall immediately process such requests.
2. If a member falls under any of the following, the "Mall" may restrict or suspend their membership:
   1. Registering false information when applying for membership
   2. Failing to pay debts related to the use of the "Mall" such as payment for goods or services purchased
   3. Disrupting the use of the "Mall" by others or misusing their information, thereby threatening e-commerce order
   4. Using the "Mall" to engage in activities prohibited by law or these Terms, or contrary to public order and morals
3. If the same act is repeated twice or more, or not corrected within 30 days after restriction or suspension of membership, the "Mall" may terminate the member's qualification.
4. If the "Mall" terminates membership, it shall delete the member's registration. In such a case, the "Mall" shall notify the member and grant them at least 30 days to present a defense before deletion.

Article 8 (Notification to Members)

1. The "Mall" may notify members using the e-mail address previously agreed upon with the "Mall."
2. For notifications to an unspecified number of members, the "Mall" may substitute individual notice by posting on the "Mall" bulletin board for at least one week. However, matters that significantly affect an individual member’s transaction must be notified individually.

Article 9 (Purchase Application)

Article 10 (Formation of Contract)

1. The "Mall" may refuse acceptance of a purchase application under the following circumstances. However, when contracting with a minor, the "Mall" must inform that the contract may be canceled by the minor or their legal representative if prior consent has not been obtained:
   1. If the application contains falsehoods, omissions, or errors
   2. If a minor applies to purchase goods or services prohibited by the Juvenile Protection Act, such as tobacco or alcohol
   3. If acceptance of the purchase application is deemed to significantly hinder the operation of the "Mall"
2. A contract is considered established when the acceptance of the "Mall" reaches the user in the form of a receipt confirmation notice as described in Article 12 (1).
3. The "Mall's" notice of acceptance shall include information confirming the user’s purchase application, availability of the goods, and the possibility of correction or cancellation of the application.

Article 11 (Payment Methods)

Article 12 (Receipt Confirmation, Purchase Application Change and Cancellation)

1. When a purchase application is made, the "Mall" shall send a receipt confirmation notice to the user.
2. Upon receiving the receipt confirmation notice, the user may request changes or cancellation of the purchase application if there is any inconsistency. If the request is made before delivery, the "Mall" shall promptly process it. However, if payment has already been made, the provisions of Article 15 regarding withdrawal of offer shall apply.

Article 13 (Supply of Goods, etc.)

1. Unless otherwise agreed, the "Mall" shall take necessary measures such as production and packaging so that goods can be delivered within 7 days of the user’s order. If the "Mall" has already received full or partial payment, measures must be taken within 2 business days. The "Mall" shall allow users to check supply procedures and progress.
2. The "Mall" shall specify delivery methods, costs, and periods for the purchased goods. If delivery is delayed beyond the agreed period, the "Mall" shall compensate the user for damages unless it proves no intent or negligence.

Article 14 (Refunds)

If the "Mall" cannot deliver or provide the goods ordered due to reasons such as sold-out items, it shall notify the user immediately and refund payments already received within 2 business days.

Article 15 (Withdrawal of Offer, etc.)

1. A user who has entered into a purchase contract with the "Mall" may withdraw their offer within 7 days from the date of receiving the receipt confirmation notice.
2. Users may not return or exchange goods in the following cases after delivery:
   1. When goods are lost or damaged due to the user’s responsibility (excluding package damage necessary for checking contents)
   2. When the value of goods has significantly decreased due to use or partial consumption by the user
   3. When the value of goods has significantly decreased due to time lapse, making resale difficult
   4. When goods can be reproduced with the same performance and the original package has been damaged
3. If restrictions on withdrawal were not clearly stated or test products were not provided, users’ withdrawal rights shall not be limited.
4. Notwithstanding paragraphs 1 and 2, users may withdraw if goods differ from advertisements or contract terms, within 3 months from receipt, or within 30 days from the day the issue became known.

Article 16 (Effects of Withdrawal of Offer, etc.)

1. If goods are returned, the "Mall" shall refund payments within 3 business days. If delayed, interest shall be paid according to the rate set by the Fair Trade Commission.
2. If payment was made by credit card or electronic currency, the "Mall" shall request the provider to suspend or cancel the charge immediately.
3. The cost of returning goods due to withdrawal shall be borne by the user, except when the withdrawal is due to discrepancies from advertisements or contract terms, in which case the "Mall" bears the cost.
4. If the user paid shipping at the time of purchase, the "Mall" shall clearly indicate who bears the cost in case of withdrawal.

Article 17 (Protection of Personal Information)

1. The "Mall" shall collect the minimum necessary information when collecting user information for contract execution. Required items are as follows, while others are optional:
   1. Name
   2. Resident registration number (for members) or foreigner registration number
   3. Address
   4. Phone number
   5. Desired ID (for members)
   6. Password (for members)
   7. E-mail address (or mobile number)
2. When collecting personally identifiable information, the "Mall" must obtain the user’s consent.
3. The "Mall" shall not use or provide personal information beyond its intended purpose without consent, except in the following cases:
   1. Providing minimum necessary information to delivery companies
   2. Providing statistical, academic, or market research data in a non-identifiable form
   3. Necessary for payment settlement
   4. Necessary for identity verification
   5. Required by law
4. If user consent is required, the "Mall" shall provide details such as the personal information manager, purpose of collection, use, and third-party provision.
5. Users may request to view or correct their personal information, and the "Mall" shall respond without delay.
6. The "Mall" shall limit access to personal information to the minimum number of managers and be responsible for any damages caused by loss, theft, leakage, or alteration of personal data.
7. Personal information shall be destroyed immediately once the purpose of collection has been achieved.

Article 18 (Obligations of the "Mall")

1. The "Mall" shall not engage in acts prohibited by law or contrary to public order and shall strive to continuously and stably provide goods and services.
2. The "Mall" shall have a security system to protect users’ personal information (including credit information).
3. The "Mall" shall be liable for damages caused by false or misleading advertisements in violation of the Fair Labeling and Advertising Act.
4. The "Mall" shall not send unsolicited commercial e-mails to users.

Article 19 (Obligations Regarding Member ID and Password)

1. Except as specified in Article 17, responsibility for managing ID and password rests with the member.
2. Members shall not allow third parties to use their ID and password.
3. If a member discovers their ID and password are stolen or being used by a third party, they shall immediately notify the "Mall" and follow its guidance.

Article 20 (User Obligations)

Article 21 (Relationship Between Linking "Mall" and Linked "Mall")

1. If a higher-level "Mall" is connected to a lower-level "Mall" via hyperlinks (including text, images, videos, etc.), the former is called the linking "Mall" (website) and the latter the linked "Mall."
2. The linking "Mall" shall not be responsible for transactions made independently by the linked "Mall" if it is clearly stated on the linking "Mall’s" initial screen or pop-up that no responsibility is assumed.

Article 22 (Copyright and Usage Restrictions)

1. Copyright and intellectual property rights of works created by the "Mall" belong to the "Mall."
2. Users shall not use information obtained through the "Mall" for commercial purposes or allow third parties to use it without prior approval.
3. If the "Mall" uses copyrights belonging to users according to an agreement, it shall notify the user.

Article 23 (Dispute Resolution)

1. The "Mall" shall establish and operate a compensation handling organization to address legitimate user complaints and compensate for damages.
2. The "Mall" shall give priority to handling complaints and opinions submitted by users. If immediate resolution is difficult, the "Mall" shall notify the user of the reason and schedule.
3. If disputes arise between the "Mall" and users, and a request for remedy is submitted, disputes may be resolved through mediation by the Fair Trade Commission or local government-appointed dispute mediation bodies.

Article 24 (Jurisdiction and Governing Law)

1. Lawsuits arising from e-commerce disputes between the "Mall" and users shall be filed in the court having jurisdiction over the user’s address at the time of filing, or their residence if no address exists. For foreign residents, jurisdiction shall follow the Civil Procedure Act.
2. Korean law shall apply to e-commerce lawsuits between the "Mall" and users.